Orders & Delivery:
Returns & Refunds:
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Please do not cut leaves, divide the plant, or keep part of the stems. You will also need the receipt or proof of purchase.
To request a return, you can contact us at i[email protected] . Please attach pictures of the items to the email. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipment cost for the return of the plants will be in borne to the customer. Please do not forget to send us the tracking number.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as cut flowers, In-vitro or plants) unless previously approved by one of our sales team at [email protected]
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The refund includes solely the cost of the refunded plant.
Prices & Payment:
Changes To Terms:
Province of Azuay
PRINCIPAL Sector Llampasay, Km. 2 vía Gualaceo – Cuenca. Tel. 07-2255237
BRANCH OFFICE Cuenca, Francisco de Quevedo LA-1 y Fray Luis de Leon (Parque Iberia)
Province of Guayas
PRINCIPAL Chongon, Km. 24 1/2, vía a la Costa. Tel. 4-2738073
BRANCH OFFICE 1 Samborondón, Village Plaza. Local # 2
Tel. 4 2837535
Province of Zamora Chinchipe
El Pangui, Jorge Mosquera S/N,
Province of Pinchincha
QUITO Vizcaya E1392 y Lugo, La Floresta. Tel. 2 2236547
CUMBAYA Cumbaya, Av. Florencia.- La Primavera, # 1 Tel. 2 289495
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