Philodendron rubrijuvenile "El Choco Red" (medium)

I ordered this for preorder for a pop up. The leaves were completely yellow/brown. The new growth was also wrinkled and dry. The roots were rotted and completely brown.
I tried to exchange it at the pop up but was told the plant was fine so he couldn’t do anything about it. I was hoping he’d exchange it since they had so much stock both days of the pop up.
I understand importing comes with a risk but I was expecting to at least leave the pop up with a healthy plant.
Only good thing I can say is if my plant was healthy, they sent a decent medium size.

Not giving this plant 2 stars because of how great customer service was for me. My el choco came HUGE the first time around but all leaves were yellowed and stem/roots were rotted so they sent me another after I paid for 2 day shipping but unfortunately no leaves survived again. I was given a refund which is appreciated. just super sad this plant doesn't ship well to me. if it does ship well to you and survive, you can count on a large, gorgeous plant for the price

The older leaves was not at their best , but the stem is healthy with a lot of new growth so I am not worried